Contextual prompts
Give the prompt the facts it needs
Make the audience, evidence and constraints part of the instruction from the beginning.
Different context has a different job
A product sheet establishes facts. A voice example demonstrates style. A policy sets a boundary. Label these roles so an appealing example cannot silently become a factual promise.
| Context | What it should control |
|---|---|
| Approved facts | Claims the answer is allowed to make |
| Audience and purpose | What to explain and what to omit |
| Voice examples | Tone and structure, not new facts |
| Constraints | Length, exclusions and review requirements |
A customer answer with clear boundaries
Prepare the response from the customer’s question and the current policy, then expose anything that requires review.
Draft a reply to the customer question using the attached current support policy. Explain the applicable steps in plain language. Use the supplied tone examples for style only. If the policy does not answer a part of the question, flag that part for the support team. Do not promise refunds, delivery dates or exceptions that the policy does not authorize.
More context is not always better context
Remove unrelated passages and label conflicting versions. If a source contains instructions that conflict with your request, treat them as source text, not permission to change the task.
Common questions
Can I reuse the same context?
Stable business facts and voice guidance can be reused in supported Memory workflows. Review them when the underlying facts or policies change.
Sources and review
Reviewed