Customer Support
Cn Customer Service Scripts
Write customer service scripts (客服话术) for a Chinese online shop: pre-sale answers, payment reminders, order and logistics replies, returns and refunds, complaint and negative-review handling, with the consumer-rights and platform rules each script must respect. Use when asked 写客服话术, 售后话术怎么写, 催付话术, 客户要退货怎么回, 差评怎么处理, or build quick replies for our store's customer service team. Produces a script library by scenario with a first reply and follow-ups, an escalation rule, a banned-phrase list, and a quality checklist for supervisors. Distinct from support-macro style skills for Western help desks.
- Publisher / source
- mohitagw15856/pm-claude-skills (found on the CSV list)
- Upstream record
- mohitagw15856/pm-claude-skills
- Version
- Version 1
- Published
- Publication review
- Approved for publication · recorded passed scan 2026-11-12
- Content fingerprint
3e3da88c42dc9e9c8d5d7cb4ed6aa530ea52e8fc47f82758539bdf8e130bdfb5