Software Development
Service Digital Engagement Channel Configure
Configures and deploys enhanced chat Messaging Channels for Messaging for In-App and Web (MIAW). Use when the user needs to create, deploy, and activate a messaging channel configured with Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service Agent routing. Generates MessagingChannel metadata, deploys it to the target org, and activates the channel with User Verification, pre-chat forms, automated responses, consent settings, and all customizable channel options via Metadata API. TRIGGER when the user mentions messaging channel, MIAW, enhanced chat, in-app messaging, web messaging setup, or references a .messagingChannel-meta.xml file. DO NOT TRIGGER when the user is configuring legacy Live Agent chat, Embedded Service deployments without messaging, or standard Omni-Channel routing rules without a messaging channel.
- Publisher / source
- forcedotcom/sf-skills (found on skills.sh)
- Upstream record
- forcedotcom/sf-skills
- Version
- Version 1
- Published
- Publication review
- Approved for publication
- Content fingerprint
60e15b6bb3e7998fc8c50813614989a0664bae9eb76aaef63ec31a2b95824500