Software Development
Service Omni Queue ROUTING Config Deploy
Use to create or update a QueueRoutingConfig record on a Salesforce org via the Data API (idempotent SOQL detect + REST upsert). Naming is target-derived: Case→Case_Routing_Config, VoiceCall→Voice_Routing_Config, Incident→Incident_Routing_Config, MessagingSession→Messaging_Routing_Config (via QRC_ROUTING_TARGET), or pass an explicit developer-name/label/capacity/priority. RoutingModel MostAvailable (default) or LeastActive. Triggers: create a Case or Voice routing config, deploy a QueueRoutingConfig, set up queue routing for Omni Cases/Voice, configure CapacityWeight per queue. Do not use for attribute-based routing (IsAttributeBased=true is out of scope) or routing models other than MostAvailable/LeastActive.
- Publisher / source
- forcedotcom/sf-skills (found on skills.sh)
- Upstream record
- forcedotcom/sf-skills
- Version
- Version 3
- Published
- Publication review
- Approved for publication
- Content fingerprint
92274896aea505d015efc0843ab0a3982426be0647a8a34e0ca18a66069227a5