Operations & Process Management
Service SOP
海岚旅行线上咨询与预订服务标准作业程序（HL-CS-SOP-01 V3.4）：全程约束，接入分流、需求采集与确认、产品匹配、报价、确认与占位、方案 PPT 制作质检与交付、后续告知七个阶段，以及投诉、超范围、团队三个分支。在线顾问每次接待都按此执行。
- Publisher / source
- EverMind-AI/Raven (found on GitHub top repositories)
- Upstream record
- EverMind-AI/Raven
- Version
- Version 1
- Published
- Publication review
- Approved for publication · recorded passed scan 2026-11-04
- Content fingerprint
f1cc947ba66c73640a0964e6c2beb1042efb27bc0a3a9027ab68bf1dd4260d51