Data Science & Analytics
CSAT NPS Analysis
Analyse CSAT / NPS / CES survey results and turn the score into actions. Use when asked to analyse NPS, CSAT, or CES data, compute an NPS score, interpret survey verbatims, or build a voice-of-customer readout. Produces a readout — the computed score, the trend & benchmark, themed analysis of the comments (what drives promoters vs. detractors), and prioritised actions. Includes a stdlib NPS/CSAT calculator.
- Publisher / source
- mohitagw15856/pm-claude-skills (found on the CSV list)
- Upstream record
- mohitagw15856/pm-claude-skills
- Version
- Version 2
- Published
- Publication review
- Approved for publication
- Content fingerprint
e9097f455fe05468e6086d88c82c3183a25ab2682d07a87f5c77c52acf235fa9