DevOps & Infrastructure

Service ITSM Teams Employee Agent Configure

Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW deployment for Teams employee agent', 'Teams embedded messaging agent setup'. Builds the whole stack headlessly (zero Setup-UI clicks): the Web messaging channel with User Verification ON, the Enhanced Chat User Verification Key Set (JWKS_URL) it requires, the Teams_AgentForce custom-client deployment, the routing flow to the agent, and the Agent Access permission set that lets the portal user reach the agent. DO NOT TRIGGER for enabling the Teams feature Salesforce Go page toggle (service-itsm-teams-configure) or for configuring notification preferences.

Publisher / source

forcedotcom/sf-skills (found on skills.sh)

Upstream record

forcedotcom/sf-skills

Version

Version 1

Published

2026-11-01

Publication review

Approved for publication · recorded passed scan 2026-11-01

Content fingerprint

461d2b06b7f0d8b75fc9cb689b6e2640b2c2f4f42fa939b25ab8bbc1caa7a631