AI & Machine Learning

Service ITSM Agentic Setup Employee Agent Configure

Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live. Defaults to the broad IT Service Employee template; when the user names a specialized Employee template (Password Manager Assistance, Certificate Management, Onboarding, Hardware Request, and ~47 others catalogued in references/specialized-templates.md — all under the `svc_emp_intelligence__` namespace), pins that one instead. Idempotent per developer name. TRIGGER when the user asks to create/set up/provision/activate the Employee agent, the IT Service Employee agent, or a specialized Employee agent (password manager, certificate, onboarding, hardware request, etc.). DO NOT TRIGGER: prerequisite checks (service-itsm-agentic-setup-agentforce-studio-validate), CMDB CRUD, Fulfiller setup (service-itsm-agentic-setup-fulfiller-agent-configure).

Publisher / source

forcedotcom/sf-skills (found on skills.sh)

Upstream record

forcedotcom/sf-skills

Version

Version 1

Published

2026-11-01

Publication review

Approved for publication

Content fingerprint

7e8d431a22ae4c5ae1b512e1e9d36c30f95211038dc4893a1377e4b1e682e15b