AI & Machine Learning
Ticket Deflector
Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payments connector with explicit owner approval. With Shopify connected it also runs a proactive order-triage mode that surfaces orders needing attention — unfulfilled past the promised window, payment problems, pending refunds, stuck shipments — and drafts the next action for each before the customer has to ask. Use when the user says "draft a response," "answer this customer," "where's my order," "I want a refund," "check my orders," or "anything about to blow up."
- Publisher / source
- anthropics/knowledge-work-plugins (found on skills.sh, the CSV list)
- Upstream record
- anthropics/knowledge-work-plugins
- Version
- Version 3
- Published
- Publication review
- Approved for publication
- Content fingerprint
81fdc654c5d6b6f780598ce4ea1fd664ba51ea7d6d82f19060a2c52590295968