Customer Support Engineering Bundle | Prompeteer.ai

Ticket triage, root-cause investigation, incident response, customer-facing technical writing, and escalation management for support engineers.

Included Skills (60)

  1. Slash Command Creator — This skill helps developers create slash commands for Claude Code, covering structure, frontmatter, arguments, and best practices for efficient workflows.
  2. Command Development — This skill should be used when the user asks to "create a slash command", "add a command", "write a custom command", "define command arguments", "use command frontmatter", "organize commands", "create command with file references", "interactive command", "use AskUserQuestion in command", or needs guidance on slash command structure, YAML frontmatter fields, dynamic arguments, bash execution in commands, user interaction patterns, or command development best practices for Claude Code.
  3. slack-gif-creator — Knowledge and utilities for creating animated GIFs optimized for Slack. Provides constraints, validation tools, and animation concepts. Use when users request animated GIFs for Slack like "make me a GIF of X doing Y for Slack.
  4. SLO Design Assistant — This skill helps SREs and developers define, review, and operate SLOs, SLIs, and error budgets effectively.
  5. SLO Design Assistant — This skill helps SREs and developers define, review, and operate SLOs, SLIs, and error budgets for reliable services.
  6. Electron App Automator — Automate interactions with Electron desktop applications like VS Code and Slack using the Chrome DevTools Protocol via agent-browser.
  7. incident-commander — Comprehensive incident response framework from detection through resolution and post-incident review. Battle-tested SRE/DevOps practices: severity classification, timeline reconstruction, structured post-incident analysis. Use when declaring an incident, coordinating multi-team response during an outage, leading a post-mortem, or setting up on-call practices for a new service.
  8. Transactional Email Builder — Builds production-ready transactional email systems with React templates, provider integration, and i18n support for engineering teams.
  9. Coolify Deployment Manager — Manages application deployments, databases, and services on Coolify, assisting users with deployment, monitoring, and troubleshooting tasks via CLI or API.
  10. Security Incident Responder — This skill classifies, triages, and manages declared security incidents, determining severity, escalation paths, and initiating forensic evidence collection for security teams.
  11. Systematic Debugging Assistant — This skill guides developers through a structured debugging process to identify root causes before proposing any fixes, ensuring robust solutions.
  12. OpenCLI Adapter Repair — Automatically diagnoses and repairs broken OpenCLI adapters when commands fail, guiding users through fixing and retrying commands.
  13. agent-factory — Claude Code agent generation system that creates custom agents and sub-agents with enhanced YAML frontmatter, tool access patterns, and MCP integration support following proven production patterns
  14. slash-command-factory — Generate custom Claude Code slash commands through intelligent 5-7 question flow. Creates powerful commands for business research, content analysis, healthcare compliance, API integration, documentation automation, and workflow optimization. Outputs organized commands to generated-commands/ with validation and installation guidance.
  15. tdd-guide — Comprehensive Test Driven Development guide for engineering subagents with multi-framework support, coverage analysis, and intelligent test generation
  16. Cloud Security Assessor — Assess cloud infrastructure for security misconfigurations, IAM privilege escalation, and public exposure across AWS, Azure, and GCP environments.
  17. senior-secops — Senior SecOps engineer skill for application security, vulnerability management, compliance verification, and secure development practices. Runs SAST/DAST scans, generates CVE remediation plans, checks dependency vulnerabilities, creates security policies, enforces secure coding patterns, and automates compliance checks against SOC2, PCI-DSS, HIPAA, and GDPR. Use when conducting a security review or audit, responding to a CVE or security incident, hardening infrastructure, implementing authentication or secrets management, running penetration test prep, checking OWASP Top 10 exposure, or enforcing security controls in CI/CD pipelines.
  18. CAPA System Manager — This skill manages CAPA systems for medical device QMS, assisting quality professionals with investigations, root cause analysis, and action tracking.
  19. Better Stack Assistant — Provides expert guidance for Better Stack, helping developers configure uptime monitoring, log management, incident response, and status pages.
  20. Virtual Executive Team — Provides a virtual C-suite with eight specialized agents and slash commands for strategic decision-making and executive-level guidance for founders.
  21. Founder Question Router — This skill intelligently routes founder questions to the appropriate C-level advisor or a multi-role boardroom for efficient support.
  22. Data Science Expert — This skill helps users design experiments, build models, perform causal analysis, and translate findings into data-driven business decisions.
  23. iMessage Setup Assistant — This skill helps users configure their iMessage channel by checking setup, reviewing access policies, and providing troubleshooting guidance.
  24. iMessage Setup Assistant — This skill helps users configure their iMessage channel by checking setup, reviewing access policies, and providing troubleshooting guidance.
  25. Opsgenie Configuration Manager — Configure Opsgenie for alert management, on-call scheduling, and incident response, helping users automate workflows and integrate with monitoring tools.
  26. PagerDuty Configuration — Configure PagerDuty for incident management, on-call scheduling, and alert routing, assisting DevOps engineers and system administrators.
  27. Docusaurus Documentation Builder — This skill helps developers build documentation websites, developer portals, and knowledge bases using the Docusaurus static site generator.
  28. HeyGen Video Generator — Leverage the HeyGen API to generate talking avatar videos, translate videos with lip-sync, and automate video content creation.
  29. Offline AI Systems — Build self-contained AI systems with local models and knowledge bases, enabling AI tools for offline or air-gapped environments.
  30. Obsidian Workflow Automation — Automate workflows, build plugins, and manage knowledge bases within Obsidian to enhance productivity and knowledge management.
  31. Status Page Manager — Configure status pages, manage incidents, and automate updates for transparent service health communication with users and stakeholders.
  32. QuickBooks Online Integration — Connect SaaS apps to QuickBooks Online via OAuth2 to automate financial data pipelines and accounting integrations for small businesses.
  33. Runbook Creation Assistant — Generates operational runbooks from a service name, streamlining documentation for on-call procedures and standardizing incident response across teams.
  34. ROS2 Development Expert — Provides best practices and troubleshooting for developers building, debugging, and deploying ROS2-based robotics systems and software.
  35. Business Systems Optimizer — Diagnose business problems using systems thinking to identify constraints, map feedback loops, and optimize processes for improved outcomes.
  36. UI/UX Design Expert — Provides comprehensive UI/UX design guidance and implementation support for creating polished and intuitive user interfaces.
  37. seo-audit — When the user wants to audit, review, or diagnose SEO issues on their site. Also use when the user mentions "SEO audit," "technical SEO," "why am I not ranking," "SEO issues," "on-page SEO," "meta tags review," or "SEO health check." For building pages at scale to target keywords, see programmatic-seo. For adding structured data, see schema-markup.
  38. Executive Advisory Agent — Provides C-level advisory skills and plugins, offering executive-level decision support for founders and executives in various strategic domains.
  39. Persistent Knowledge Base — Incrementally builds and maintains an Obsidian wiki, ingesting sources, updating pages, and maintaining cross-references for persistent knowledge management.
  40. Failure Analysis Tool — This skill helps teams conduct honest post-mortems of failures to identify root causes and prevent future recurrence.
  41. Stable Diffusion WebUI — This skill provides a feature-rich Stable Diffusion Web UI for generating images and supports various advanced image processing techniques.
  42. Triton Inference Server — Deploys AI models at scale, supporting multiple frameworks and hardware, benefiting data scientists and machine learning engineers.
  43. Mantine UI Developer — Build React UIs using Mantine's components, hooks, and styling for polished, responsive applications with excellent TypeScript and accessibility support.
  44. Security Leadership Advisor — Provides security leadership and strategic guidance to growth-stage companies, assisting with risk quantification, compliance roadmaps, and incident response.
  45. Financial Analysis Assistant — Performs financial analysis, including ratio analysis and DCF valuation, to support strategic decision-making for financial professionals.
  46. Intercom Integration Skill — Integrate Intercom's customer messaging platform to add in-app support, onboarding flows, and help centers for web and mobile applications.
  47. Chatwoot Support Setup — Helps users self-host Chatwoot, an open-source customer support platform, to build multi-channel inboxes and deploy a free Intercom alternative.
  48. Log Analysis Tool — Analyzes application and server logs to identify root causes, patterns, and anomalies, aiding developers and operations teams.
  49. Next-Intl Translator — Internationalize Next.js applications using next-intl for multi-language support, locale routing, and UI content translation.
  50. Alert Rule Optimizer — Optimizes alert rules and escalation policies for monitoring platforms, reducing noise and improving incident response for DevOps teams.
  51. DNS Record Auditor — Analyzes DNS records for domains, assisting network administrators and security professionals in verifying configurations and troubleshooting DNS-related issues.
  52. ElectricSQL Data Sync — ElectricSQL syncs Postgres data to client devices in real-time, enabling local-first applications with offline support and real-time updates.
  53. Email Deliverability Diagnosis — This skill diagnoses email deliverability issues, helping developers and marketers ensure their emails reach intended recipients' inboxes.
  54. GCP Network Investigator — Troubleshoot Google Cloud networking issues using logs, metrics, and connectivity tests, assisting network engineers and DevOps teams.
  55. Network Packet Crafting — Craft custom TCP/UDP/ICMP packets using hping3 for network troubleshooting, firewall testing, and service probing on controlled systems.
  56. Slack Bot Creator — Builds Slack bots and integrations using the Slack API (Bolt framework), assisting users in automating Slack workflows.
  57. Novu Notification Expert — Assists developers in building multi-channel notification systems using Novu's open-source platform, supporting various channels and advanced features.
  58. Bug Diagnosis Assistant — This skill helps developers diagnose and fix hard bugs and performance regressions using a disciplined, repeatable process.
  59. Pinia State Management — This skill helps Vue.js developers manage application state with Pinia's type-safe stores and Composition API support.
  60. Playwright Test Fixer — This skill diagnoses and fixes failing or flaky Playwright tests, helping developers ensure reliable end-to-end testing.